Question 1

How do I place an order for sugar?

Accepted Answer

All inquiries about ordering sugar should be sent through email. From there, we can discuss pricing, logistics, and other details. 
 
Go to the Contact page and fill out the form with your information to reach us.

Question 2

Is there a minimum amount required when placing an order?

Accepted Answer

Our minimum amount required when placing a delivery order is one truckload.

Question 3

What is the lead time for deliveries?

Accepted Answer

We try to be expedite, but we request lead time of 7 days. In the event of an emergency, contact us directly at +1 (860) 436-2560.

Question 4

How do you maintain product safety during transportation?

Accepted Answer

When transporting sugar, we follow the necessary procedures to comply with the Sanitary Transportation Laws according to FSMA (Food Safety Modernization Act). 
 
Through the work of our Food Safety and Quality Assurance team, employees are trained to meet FSMA sanitary requirements for inbound and outbound shipments. They perform trailer inspections, which consists of checking the sanitary condition of trailers, confirming container seals, and performing visual inspections of products. All this information is then documented and filed. 
 
This process ensures the delivery of safe quality sugar.

Question 5

Where does the sugar come from?

Accepted Answer

Since the start of Sweet New England we have built and maintained strong relationships with our suppliers, most of which are international.
 
All the sugar that we import is certified Non-GMO cane sugar from a variety of mills in North, Central, and South America.

Question 6

How do I know which sugar to buy?

Accepted Answer

Sugar is sold in a variety of different ways, all with unique characteristics of color, consistency, and granulation. Each type of imported sugar has its own range of applications, with some for general use and others for specific needs.
 
You can find the specific product applicationslisted with each type of sugar we offer:
 
1. Go to the product page.
2. Click "more" under a chosen product.
3. Look under "applications".  
 
These applications include things from pastries and desserts to beverages and condiments and more. We can assist customers and fill the needs of many different kinds of food manufacturers and distributors.
 
If you have more questions, contact us.

Question 7

How do you test sugar quality?

Accepted Answer

Our suppliers provide quality certification documents with every type of sugar that is sent. The information that they provide is accurate and reliable. 
 
However, as our company grows, so do our resources. We will soon have our own on-site laboratory for product testing. From there, we will compare our data with the suppliers' data to ensure consistency, providing even more assurance that our sugar is safe and high quality.
 
In addition, our plant is SQF certified, which requires substantial documentation to ensure reliability.

Frequently Asked Questions